Service and Repair
Careica Health Service & Repair is an authorized Canadian service and warranty repair centre for respiratory equipment including oxygen concentrators and CPAP and Bi-Level CPAP machines.
Our Commitment To You
Client care priority
We understand how clients rely on their equipment and want their own machine returned as quickly as possible, repaired correctly the first time.
We offer the same level of care to your clients as we do to our own.
Experienced service team
Careica Health's team of service technicians, are extensively trained by our equipment manufacturers to ensure high quality repairs.
Quality workmanship
Over 99% of the nearly 5,000 pieces of equipment we service each year are fixed right the first time. We operate all units for a minimum of two hours to allow for calibration of internal components and then test to verify that the equipment is working as it should.
Attention to Detail
For equipment, we:
- disinfect with a hospital-grade cleaner before and after repairs
- bag and tag clean equipment with a note "Clean and Ready for Use"
- detail all repairs performed in the work order
Brands We Service
Philips Respironics
ResMed
Invacare
Request Repair Service
To have your equipment serviced, you will need a Return Authorization (RA) number. To obtain one:
- Call toll-free: 1 (888) 822-2461
- Email: servicerepair@careicahealth.com
- Fax: 1 (204) 822-3852
For email and fax inquiries, please include the following information (you will receive a response within one business day):
- Your name (first and last)
- Your company name, if applicable
- Your daytime phone number
- Type of unit
- Model number
- Serial number
- A description of the problem
Step One
Send To Careica Health
Send the equipment by the courier of your choice (customers are responsible for freight costs to Careica Health).
Write the Return Authorization number on top of the box and send it to:
Careica Health Service & Repair
Re: Return Authorization # _____
205 Stephen Street
Morden, MB R6M 1V2
Re: Return Authorization # _____
205 Stephen Street
Morden, MB R6M 1V2
Step Two
Respond to Repair Quote
For units covered under warranty, it will be repaired and returned free of charge.
For units not covered by warranty, a repair quote will be completed and sent to you with the following choices:
- Authorize repair to the unit as per the quote
- Do not repair the unit, but send it back (freight charges apply to the customer)
- Do not repair the unit; discard as scrap
Choose one of the options and return the repair quote to Careica Health by fax: 1 (204) 822-3852.
Step Three
Receive Your Repaired Equipment
After completing the repairs, Careica Health will return your equipment to you via courier.
- Warranty repairs: Return courier costs are paid by Careica Health
- Equipment no longer covered by warranty: customer is responsible for return courier costs
When Careica Health returns your repaired equipment, we include a work order that details:
- Outcomes of diagnostic testing
- Repairs performed
- List of parts replaced
Frequently Asked Questions
-
How long does Careica Health warranty parts that are replaced when a unit is no longer covered by a manufacturer's warranty?
Philips Respironics Units
Parts replaced by Careica Health are warrantied for one year.
ResMed Units
Parts replaced by Careica Health are warrantied for three months.
-
What happens if the equipment is returned to me, but there are still problems?
Careica Health is committed to fixing the original problem with your equipment.
If your equipment is not fixed to your satisfaction, please contact our Home Care Service Team Leader:
- Email: servicerepair@careicahealth.com
- Phone: 1 (888) 822-2461
If the equipment needs to be returned to Careica Health for further testing and service, Careica Health will arrange and pay for shipping.
