Privacy

Our Commitment to Your Privacy

RANA Respiratory Care Group has always been committed to providing superior service, while protecting your privacy and personal information. We never give, rent, or sell any information that could identify any individual client to any person or organization without the client’s consent. Our adopted privacy principles and policies are based on the Canadian Standards Association’s Model Code for the Protection of Personal Information, and Canada’s federal privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).

Your Personal Information

We hold clients’ personal information to facilitate and maintain the highest levels of patient care and customer service, and as required by law. This can include the following types of personal information:

• Identification: Your name, address, contact numbers, health identification numbers, height, weight, date of birth, and employment information.
• Medical information: Referrals, prescriptions, symptoms, diagnoses, test results, opinions, directions or comments from the health professionals involved in your care, medical conditions, medical history and compliance information.
• Transaction History and Preferences: The products and services you use or prefer.
• Financial Information: If you apply to open a credit account or want us to interact with a third party payer or insurance company on your behalf, we may collect banking information, income, credit card numbers and employment information.

Why We Collect Your Information

We only collect personal information for the following purposes:

• To identify you individually
• To protect your health by providing you with the most appropriate care and advice
• To interact with other healthcare professionals and provide continuity of care
• To interact with federal or provincial health agencies and departments to fulfill public health reporting, billing requirements and contractual agreements we may have with them
• To provide additional services or information of interest or assistance to you
• To meet professional, legal and regulatory requirements
• To verify your credit-worthiness and process payments

Our Privacy Principles

Accountability: Our designated Privacy Officer oversees and is accountable for compliance with our privacy policies.

Identifying Purposes: We will identify, either before or at the time of collection, the purposes for which personal information will be collected, used or disclosed.

Consent: We require your informed consent for the collection, use and disclosure of personal information

Limiting Collection: We only collect information for the purposes we identify to you.

Limiting Use, Disclosure & Retention: We only use and disclose your personal information with your consent (or as required by law). We retain your information only as long as necessary to fulfill the identified purposes.

Accuracy: We keep your information accurate, complete and up-to-date, and may ask you to verify your information from time to time.

Safeguards: We protect your personal information with appropriate safeguards.

Openness: We are open about our privacy policies and will make information available to you in a convenient, understandable form.

Individual Access: You have the right to access your personal information we may have on file, be informed about its use and disclosure, and challenge its accuracy or completeness.

Challenging Compliance: You are entitled to question our compliance with any of these principles.

Consent

Consent may be obtained in a variety of ways. Often, we will ask for your express, written or verbal consent before or at the time we collect, use or disclose your personal information. However, in most cases, by requesting products, services or consultation from us, you imply your consent for us to collect, use, or disclose your personal information for these purposes.

For your consent to be valid, you must understand what information we collect, why we need it, and how we will use it. It is important for you to ask questions, and to be informed.

Of course, giving your consent and providing us with your personal information is always your choice. When you ask us to provide products, services or consultation, we ask you to provide enough information for us to respond to your request. By doing this, you are providing your consent to collect, use and disclose your personal information for these purposes. You are also providing consent to allow us to retain this information for as long as reasonably required for these purposes, unless you withdraw your consent in writing. Please be aware, if you withdraw or do not provide us with consent, we may not be able to provide you with the products, services or consultation you have requested. There are certain circumstances where we do not need to obtain consent, and may be required to disclose your information to third parties without notifying you. These are very limited and are beyond our control, such as during a life threatening situation or to comply with legal or regulatory requirements.

Inquiries or Concerns

Please contact your local RANA Respiratory Care Group office to obtain further information about our policies and procedures or if you have any questions or concerns. If your concerns are not resolved to your satisfaction, please contact our Privacy Officer, who will respond promptly and do their utmost to resolve your concerns.

Contact our Privacy Officer:

Address:
RANA Respiratory Care Group
Unit 6 – 55 Henlow Bay
Winnipeg, MB R3Y 1G4
Attention: Privacy Officer
Phone: (204) 928-1400
Fax: (204) 489-1336
Email: privacy@ranacaregroup.com