Our Purpose

Helping people live their best lives.

Our Values

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      We achieve excellence together.

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      We are accountable.

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      We are optimistic.

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      We embrace vitality.

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      We care!

Our Code of Conduct

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Be accountable by making sure you can answer for your actions or omissions.
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Promote and uphold the privacy, dignity, health, and wellbeing of our clients at all times.
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Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare and support.
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Communicate in an open and effective way to promote the health, safety and wellbeing of our clients and their caregivers.
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Respect people's right to confidentiality.

Client Bill of Rights

As a client of RANA, you have the right to:

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Timely, courteous and respectful care;
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Expect that RANA will hold your health, safety and best interests as our highest priority;
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Privacy and confidentiality;
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Reasonable continuity of care;
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Refuse care and make personal choices;
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Access your personal health information according to the PHIA guidelines;
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Raise concerns or file a complaint with RANA at any time during your care;
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Respect for your cultural and religious beliefs.