RANA's Home Care Service department is an authorized Canadian service and warranty repair centre for respiratory equipment including oxygen concentrators and CPAP and Bi-Level CPAP machines.
We understand how clients rely on their equipment and want their own machine returned as quickly as possible, repaired correctly the first time.
We offer the same level of care to your clients as we do to our own.
RANA's team of service technicians, are extensively trained by our equipment manufacturers to ensure high quality repairs.
Over 99% of the nearly 5,000 pieces of equipment we service each year are fixed right the first time. We operate all units for a minimum of two hours to allow for calibration of internal components and then test to verify that the equipment is working as it should.
For equipment, we:
To have your equipment serviced, you will need a Return Authorization (RA) number. To obtain one:
For email and fax inquiries, please include the following information (you will receive a response within one business day):
Send the equipment by the courier of your choice (customers are responsible for freight costs to RANA).
Write the Return Authorization number on top of the box and send it to:
For units covered under warranty, it will be repaired and returned free of charge.
For units not covered by warranty, a repair quote will be completed and sent to you with the following choices:
Choose one of the options and return the repair quote to RANA by fax: 1 (204) 822-3852.
After completing the repairs, RANA will return your equipment to you via courier.
When RANA returns your repaired equipment, we include a work order that details:
Parts replaced by RANA are warrantied for one year.
Parts replaced by RANA are warrantied for three months.
RANA is committed to fixing the original problem with your equipment.
If your equipment is not fixed to your satisfaction, please contact our Home Care Service Team Leader:
If the equipment needs to be returned to RANA for further testing and service, RANA will arrange and pay for shipping.