RANA Respiratory Care Group is committed to providing superior service, while protecting client privacy and personal information. We never give, rent, or sell any information that could identify any individual client to any person or organization without the client's consent. Our privacy principles and policies are based on the Canadian Standards Association's Model Code for the Protection of Personal Information, and Canada's federal privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).
We hold clients' personal information to facilitate and maintain the highest levels of client care and customer service, and as required by law. This can include the following types of personal information:
When you request information from us, we may use the email address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email, on the site where you signed up, or by contacting us at firstname.lastname@example.org).
We may also collect market-related information, which may include personal information concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
As a general rule, RANA collects personal information directly from you. Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
We may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist RANA in the provision of services to you; and third parties whose services we use to conduct our business.
RANA Respiratory Care Group collects personal information to enable us to manage, maintain, and develop our business and operations, or to respond to direct inquiries from you, including:
As per Canada's federal privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA)
For clients' consent to be valid, they must understand what information we collect, why we need it, and how we will use it. It is important for clients to ask questions, and to be informed.
Consent may be obtained in a variety of ways. Often, we will ask for clients' express, written or verbal consent before or at the time we collect, use or disclose their personal information. However, in most cases, by requesting products, services or consultation from us, clients imply their consent for us to collect, use, or disclose their personal information for these purposes.
Of course, giving their consent and providing us with their personal information is always their choice. When they ask us to provide products, services or consultation, we ask clients to provide enough information for us to respond to their request. By doing this, clients are providing consent to collect, use and disclose their personal information for these purposes. Clients are also providing consent to allow us to retain this information for as long as reasonably required for these purposes, unless they withdraw their consent in writing. Please be aware, if a client withdraws or does not provide us with consent, we may not be able to provide them with the products, services or consultation they have requested. There are certain circumstances where we do not need to obtain consent, and may be required to disclose an individual client's information to third parties without notification. These are very limited and are beyond our control, such as during a life threatening situation or to comply with legal or regulatory requirements.
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Please contact your local RANA Respiratory Care Group office to obtain further information about our policies and procedures or if you have any questions or concerns. If your concerns are not resolved to your satisfaction, please contact our Privacy Officer, who will respond promptly and do their utmost to resolve your concerns.
The contact information for our Privacy Officer is as follows:
Megan Adams, MBA
RANA Respiratory Care Group
Unit 6 – 55 Henlow Bay
Winnipeg, MB R3Y 1G4
Toll Free: 1 (888) 297-7889, ext. 137
Phone: (204) 928-1400
Fax: (204) 489-1336